A Rated Painters is a company that is built around customer service. Let us answer a few questions that you may have ahead of time.
When you request an estimate, you will be responded to within 24 hours (usually less than 24 hours) during normal business days. After scheduling a time and date for your estimate, a team member will arrive promptly to estimate the cost of your job. Usually, the written proposal with the job cost will be handed to you at the end of the estimate. The estimate usually takes around 60 minutes to complete. This depends on the complexity of the project.
Do I need to be present for the estimate?
No. If you can not be present at the time of the estimate, that is completely fine. However, we do ask that you explain over the phone or leave us a list detailing all work that you would like to have done and all work that you would like to be excluded.
When will the work begin?
After you receive the proposal and the contract is signed upon, you can choose the colors that you would like to use. After you choose your colors, a date will be agreed upon to begin work. We understand that a painting project can cause an inconvenience and we will always work around your schedule.
Can A Rated Painters repair holes in walls, rotted wood, etc?
A Rated Painters automatically repairs anything that is listed on your proposal. Aside from that, there are some other repairs that need to be done that we don’t normally do as part of a routine paint job. However, as professional painters, we believe the end result and final appearance of our paint job can only be as good as the prep underneath that coat of paint. Drywall damage such as holes and cracks will be fixed before we begin to paint. As far as rotted wood, we do offer some light carpentry work that will be estimated separately from your paint job. We are an extremely flexible company that often goes the extra mile for your satisfaction, so if you’re not sure if we can do it, just ask!
What brand of paint do you use?
We use a variety of different paint products depending on the type of job. The top three brands that we use are Sherwin Williams, Benjamin Moore, and Behr. If you would prefer to use a different brand, you can consult with the team member at the time of your estimate, but in most cases we can use the product of your choosing. We always recommend using zero-voc and low-voc environmentally-safe paint products for low odor and low toxicity.
Do you warranty your work?
Yes. All work done by A Rated Painters is backed by a Two Year Warranty.
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